Not in teacher’s college, nor while I was teaching, did I hear the term “emotional contagion.” However, it didn’t mean that I was unaware of “Emotional Contagion in School and Elsewhere”
Category: In the Workplace
#583 – A Better Mouse for Rheumatoid Arthritis Hands
I needed a better mouse. When you have rheumatoid arthritis (RA), everyday things that many people take for granted can be extremely challenging. I noticed “#583 – A Better Mouse for Rheumatoid Arthritis Hands”
Workplace Stress: Know Thy Customer!
It would stand to reason that customer service is all about understanding the needs of the customer. But reason and common sense do not always “Workplace Stress: Know Thy Customer!”
Workplace Stress: Preconceived Notions and a New Career
By now, the snow is melting in Korea. The athletes have gone home and the newscasters are reporting on other events. Like the Olympic flame, “Workplace Stress: Preconceived Notions and a New Career”
Workplace Stress: Dealing with a Colleague’s Resentment
When you live with rheumatoid arthritis (RA), managing to get through your work day can be challenging enough. Fatigue, brain fog, pain and the inability “Workplace Stress: Dealing with a Colleague’s Resentment”
Workplace Stress: Back to School/Work with RA
When you live with a chronic illness such as rheumatoid arthritis (RA), there’s more to think about than what to pack for your lunch and “Workplace Stress: Back to School/Work with RA”
Workplace Stress: Fine Tuning and Broken Promises
Your customer service experience might be okay. But what if it were tweaked and fine tuned to bring out the best sound/experience possible? Wouldn’t that “Workplace Stress: Fine Tuning and Broken Promises”
Managing Your Work Life When You Have RA
When you have rheumatoid arthritis (RA), it’s essential that you have strategies to help you manage your work life. When rheumatoid arthritis (RA) flares up, “Managing Your Work Life When You Have RA”
Workplace Stress: Customer Service on the First Date
A client or customer calls or visits your business for the first time. What happens during that encounter may determine whether or not there will be “Workplace Stress: Customer Service on the First Date”
Workplace Stress: Electronic Devices and Attention Span
Are you carrying out your own version of Pavlov’s experiment; instead of bells, it’s the ding of your phone, or the ping of your email “Workplace Stress: Electronic Devices and Attention Span”
Workplace Stress: Customer Service, a Rare Sighting?
I was on a mission. I wanted to write about an excellent customer service experience. But it seemed as if I’d have more luck sighting “Workplace Stress: Customer Service, a Rare Sighting?”
Workplace Stress: Stressing Customer Service
You’ve spent time, money and effort training your staff in customer service. They know how the widgets work. They can recommend the best thingamabobs for “Workplace Stress: Stressing Customer Service”