It would stand to reason that customer service is all about understanding the needs of the customer. But reason and common sense do not always “Workplace Stress: Know Thy Customer!”
Category: Workplace Stress
Workplace Stress: Preconceived Notions and a New Career
By now, the snow is melting in Korea. The athletes have gone home and the newscasters are reporting on other events. Like the Olympic flame, “Workplace Stress: Preconceived Notions and a New Career”
Workplace Stress: Dealing with a Colleague’s Resentment
When you live with rheumatoid arthritis (RA), managing to get through your work day can be challenging enough. Fatigue, brain fog, pain and the inability “Workplace Stress: Dealing with a Colleague’s Resentment”
Workplace Stress: Back to School/Work with RA
When you live with a chronic illness such as rheumatoid arthritis (RA), there’s more to think about than what to pack for your lunch and “Workplace Stress: Back to School/Work with RA”
Workplace Stress: Fine Tuning and Broken Promises
Your customer service experience might be okay. But what if it were tweaked and fine tuned to bring out the best sound/experience possible? Wouldn’t that “Workplace Stress: Fine Tuning and Broken Promises”
Workplace Stress: Customer Service on the First Date
A client or customer calls or visits your business for the first time. What happens during that encounter may determine whether or not there will be “Workplace Stress: Customer Service on the First Date”
Workplace Stress: Electronic Devices and Attention Span
Are you carrying out your own version of Pavlov’s experiment; instead of bells, it’s the ding of your phone, or the ping of your email “Workplace Stress: Electronic Devices and Attention Span”
Workplace Stress: Customer Service, a Rare Sighting?
I was on a mission. I wanted to write about an excellent customer service experience. But it seemed as if I’d have more luck sighting “Workplace Stress: Customer Service, a Rare Sighting?”