It would stand to reason that customer service is all about understanding the needs of the customer. But reason and common sense do not always translate into action. I have witnessed both the good and bad on my recent quest for new hearing aids. I’ve been dismayed at the lack of consideration shown by receptionists […]
Treatment Decisions
Today’s patient is much more involved in treatment decisions. Long gone are the days when the doctor prescribed and the patient swallowed. Patients often arrive at the doctor’s office armed with information that may or may not be factual. Patients’ groups, medical websites, research papers and personal beliefs all serve to inform the patient. Allopathic? […]
Self-Care: Lift-Off from a Bad Mood?
I was in a doozy of a bad mood earlier in the week. It started with a couple of nights of poor sleep. (That is my Achilles heel.) It downgraded from there. I know how important it is to do what I can to lift myself out of it and into a better frame of […]
Remember to Remember and Other Memory Tips
Use it or you lose it, not only applies to your muscles, but also to your memory. Sometimes, remembering is as simple as making the effort to remember; that means putting your full attention on what you need or want to remember. Failing that, there are a number of strategies you can use to resuscitate […]
You’re Never Too Old for Baby Steps
A lesson adults seem to forget is that regardless of what you want to accomplish, the best way to go about it is by taking baby steps. There’s often an (unrealistic) expectation that because you’re “old” you should be able to achieve your goals perfectly within a short period of time. Break the whole into […]